At Diamond Furnishing, we are committed to delivering a seamless shopping experience from the moment you place your order to the day your furniture arrives at your home. Please read our Shipping & Return Policy carefully before making a purchase.
Shipping Policy
Delivery Across the UK
We proudly offer delivery services throughout the United Kingdom for our luxury furniture and home furnishings collections.
Delivery availability and timeframes may vary depending on:
- Product availability
- Delivery location
- Size and weight of items
- Carrier schedules
- Seasonal demand
Order Processing
Once your order has been placed and payment has been successfully received:
- Orders are processed during normal business hours.
- You will receive an order confirmation email.
- Once your order is ready for dispatch, a shipping confirmation email will be sent.
Please note that processing times may vary depending on the product and stock availability.
Delivery Times
Estimated delivery times are provided as guidance only.
While we strive to meet all estimated delivery dates, delays may occasionally occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Courier delays
- Supply chain disruptions
- Public holidays
- High seasonal demand
We appreciate your understanding and patience in such situations.
Delivery Inspection
Upon receiving your order, we recommend that you inspect the goods as soon as possible.
If you notice:
- Damaged packaging
- Missing items
- Product defects
- Incorrect products
Please contact us within 48 hours of delivery and provide photographs where applicable.
This helps us resolve issues quickly and efficiently.
Delivery Access Requirements
Customers are responsible for ensuring:
- Adequate access to the delivery location
- Accurate delivery information
- Sufficient space for large furniture items
Please measure doorways, staircases, lifts, hallways, and access routes before placing your order.
We cannot be held responsible for products that cannot be delivered due to access restrictions.
Returns Policy
Your Right to Return
We want you to be completely satisfied with your purchase.
If you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions outlined below.
Return Eligibility
To qualify for a return, products must:
- Be unused
- Be in their original condition
- Include original packaging where possible
- Be returned within the approved return period
- Not show signs of damage caused by misuse
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return unless faulty or damaged:
- Bespoke furniture
- Made-to-order items
- Personalised products
- Clearance or final sale items
- Gift cards
Faulty or Damaged Items
If your item arrives damaged or develops a manufacturing fault, please contact us as soon as possible.
To help us process your claim, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the damage or fault
Once reviewed, we may offer:
- A replacement
- A repair
- A full or partial refund
This will be determined in accordance with your consumer rights under applicable UK law.
Return Shipping Costs
Unless the item is faulty, damaged, or supplied incorrectly:
- Customers may be responsible for return shipping costs.
- Original delivery charges may be non-refundable.
Return shipping arrangements should be agreed with our customer support team before returning any item.
Refund Process
Once returned items have been received and inspected:
- Approved refunds will be issued to the original payment method.
- Refund processing times may vary depending on your payment provider.
- Please allow up to 10 business days for funds to appear in your account after approval.
Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchanges are subject to product availability and approval.
How to Request a Return
To initiate a return, please contact us with:
- Your order number
- Full name
- Contact details
- Reason for return
Contact Information
Email: sales@diamondfurnishing.co.uk
Phone: +447526280125
Our team will provide return instructions and assist you throughout the process.
Our Commitment to Customer Satisfaction
At Diamond Furnishing, we carefully curate luxury furniture and home furnishings designed to bring comfort, elegance, and lasting quality into your home.
If you have any questions regarding shipping, returns, or your order, our customer support team is always happy to help.